Justgreenbox will gladly pay for free Ground shipping for every order valued over $65 via Post, DHL, FedEx, UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Note that air and ground shipping times are measured in business days.
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the Postal option for APO and FPO addresses.
Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
Duty and Shipping
Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via Postal.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
If an order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Justgreen. If the item is received damaged, please contact Justgreen within five days of delivery to conduct a claim. Please hold onto your shipping box because our insurance company may want to inspect it. If the item is not received at all, we are required to wait 45 days after the shipment date to conduct an insurance claim.
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact JustgreenBox to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to JustgreenBox, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, JustgreenBox will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact JustgreenBox to make any necessary corrections. Product discrepancies not notified to Justgreenbox within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.