Below FAQ are some common concerns of our clients, if you have other questions, please just send it to support@justgreenbox.com
We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.
We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
Justgreenbox primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).
Log into " My Account " ; Enter into " My Orders " ; Once we have received your payment, all Justgreenbox orders will show various order status stages before being shipped out. Please check the meaning of these order status messages in the table below.
You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product.
Assuming the product is still in warranty and was not physically damaged, you can return it to JustgreenBox and we will repair it.
Your parcel will be guaranteed in the event of any loss or damage during the international delivery. JustgreenBox will offer 2 options - Resend the parcel for free ( if applicable) - Refund the product
  • Fast, reliable Shipping
    Delivery from global warehouses
  • 100% Satisfaction
    Worry-free After Sales
  • Protected by SSL
    Secure Shopping Guarantee
  • Genuine Guarantee
    Total product quality control
[time], from [location]
We use cookies to improve your experience on our website. Read about how we use cookies in our Privacy Policy. By browsing this website, you agree to our use of cookies.
You have successfully subscribed!
This email has been registered